Gem product orders
This page concerns purchases of gem products. It does not promise a refund for every order or apply product-return rules to other account activity.
Requesting help
Contact support with your order reference, registered contact information, and a brief description of the problem. For a damaged or incorrect delivery, keep the packaging and any supporting photographs available for review. Do not include payment passwords or OTPs.
Cancellation and refund terms
Cancellation cutoffs, return eligibility, condition requirements, return shipping costs, refund method, and processing times must be supplied by the service operator. These terms have not yet been confirmed in this draft.